Town Center Bank Celebrates 10 Years with 21CFS

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Town Center Bank Celebrates 10 Years with 21CFS

Dan ReganOn September 18th Town Center Bank celebrated ten years of banking services to the communities of Frankfort and New Lenox, Illinois. Much has changed in those ten years — business was booming for banks and profits were fueled by new construction loans and a hot real estate market. Then the financial crisis took root in 2008. However, through economic storms and regulatory pressures, Town Center Bank remains strong and responsive to the community needs — providing top-notch services to their banking customers.

“Town Center Bank is a true start-up formed in 2006 by local community shareholders who saw a need in the area to form a bank with local roots — providing personalized service to businesses and residents
in this area,” shared Dan Regan, President of Town Center Bank.  Just like any new business, Town Center Bank needed wise counsel and the technology expertise to ensure the bank was ready and equipped to offer a superior customer experience and innovative technology to their new banking customers.

Regan explained, “Even before the bank opened its doors, leadership knew we needed a partner we could depend on, trust and basically hold our hands through the entire process. We turned to the bank technology experts of 21CFS.”

As a newly chartered bank, Town Center Bank needed IT guidance, experts that were tech savvy with years of experience that can help the bank implement products and services that the mega banks were offering. “From the first day, our bank wanted to start out as high-tech as possible. Efficiencies, expense control and streamlining processes are important to our bank,” shared Regan on 21CFS’ solutions. With 21CFS services and solutions, the bank was able to operate in a paperless environment. 21CFS provides the bank with a technology-driven service that allows them to compete with mega-banks without having to be an expert in the underlying technology or employ a team of experts in-house.

“We view 21CFS as our partner, our virtual CIO, and problem-solvers. They facilitate communications between our third-party vendors and even help evaluate and negotiate our vendor contracts,” Regan shared. Regan calls 21CFS extensions of the bank’s staff and relies on their experts to keep the banking moving ahead with high-touch personalized services for customers — like Internet and mobile banking, and online real-time interface with debit card processing.

The Bank of the Future
Customer demands and expectations are increasing, and technology is fueling the emergence of significant new competitors. Fortunately for Town Center Bank, they have nurtured long-standing relationships with their customers, and support and invest in the local communities. But to remain competitive and continually grow into the future takes offering innovative technology and extreme attention to customer experiences. “For ten years, 21CFS has been our trusted partner enabling us to remain strong and competitive with innovative banking solutions. I highly recommend their dedicated team and technology services to any bank.”

Banking is more competitive than ever — and to set apart and stand out, community banks are taking a holistic approach to their customer’s and the community’s best interests. That begins with keeping up with the latest technological advances in banking. 21CFS offers Town Center Bank core processing solutions, Teller POD and item processing using Check 21 services, e-statements, financial reporting at the desktop, deposit and loan platform for new account documentation with e-signature, document imaging, reports archive, accounts payable, call report software, and virtual CIO services.

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